You are here: Blog Articles > > This Post… 

The SheShed 5 Star Guarantee

A Commitment to Unparalleled Quality and Support

In a world where the fine print often holds unpleasant surprises and customer support can feel like navigating a labyrinth, SheShed stands apart. We are thrilled to unveil our 5-Star Guarantee, a testament to our commitment to providing our customers with superior products and an exceptional experience from start to finish. This guarantee is designed to instil confidence and assure you that choosing SheShed means partnering with a brand that genuinely cares about your experience and satisfaction.


1. Exceptional Build Support - We Make it Easy!

At SheShed, we understand that the journey from dreaming about your perfect space to actually using it should be filled with excitement, not anxiety. That's why we offer exceptional build support every step of the way.

Our team of experts is on hand to guide you through the assembly process, answer any questions you may have, and provide tips to make building your SheShed as smooth as possible. You can call us as many times as you like during the build, we will always answer your calls and assist you with your questions. This level of personalised support is rare in the industry and sets us apart from other brands.

2. Full Kit Supplied - Yes, It Actually Includes the Roof & Floor!

Have you ever started a project only to realise half the components are missing? With SheShed, that's a concern of the past. Our kits are comprehensive, including everything from the roof and floor to the last nail needed for assembly.

We ensure you have all the materials at your fingertips, eliminating the frustration of last-minute runs to the hardware store and ensuring a seamless building experience. This complete supply is a hallmark of our dedication to your convenience and success!

3. No Delays, Just Delight - We Strive to Stock Every Size and Style, for Immediate Delivery

In today’s fast-paced world, waiting has become an unwelcome norm. At SheShed, we challenge this status quo by striving to stock our cabins in every size and style for immediate delivery. This means that you don't have pay our money well in advance and wait months for your kit to arrive. Once you pay your deposit, you are immediately assigned a cabin to ensure guaranteed delivery.

Our efficient inventory management means that when you decide, we're ready to move at your pace, ensuring that your project progresses without unnecessary delays. This commitment to promptness ensures that the excitement of starting your SheShed project is matched by the joy of completing it.

4. Easy to Follow Instructions for a DIYer - You Won’t Be Pulling Your Hair Out

DIY doesn't have to be difficult! That’s why our SheShed kits come with clear, easy-to-follow instructions tailored for the DIY enthusiast. Our step-by-step guides are designed to make assembly straightforward, ensuring that you can confidently build your shed without the stress and confusion often associated with DIY projects.

This approachable DIY experience and level of accessible and proactive support ensures a smooth building experience and differentiates us from brands that overlook the importance of clarity, ease, and personalised assistance.

5. European Quality and Craftsmanship - We Care About the Finish

Our commitment to quality is evident in every SheShed, which embodies the pinnacle of European craftsmanship. We don’t just supply kits; we craft spaces with attention to every detail, from the choice of materials to the precision of the componentry.

This dedication to quality ensures that your SheShed is not only a functional space but a beautiful addition to your home that lasts. The excellence of European craftsmanship sets us apart, offering you a product that truly stands out in both durability and design.

Embrace the SheShed Difference

Our 5-Star Guarantee is more than just a set of promises; it's a reflection of our core values and a commitment to providing an unmatched customer experience. By choosing SheShed, you’re not just getting a product; you're gaining a partner dedicated to helping you realise your vision. Whether it’s a garden retreat, an art studio, or a home office, we're here to ensure your journey is as fulfilling as the destination.

Do you have any questions?

We would love to help answer those for you!


SheShed Australia & New Zealand. All rights reserved.